2B Played Music

Support

Support Page

Here you can find answers to the most frequently asked questions and other information about our products. If your question is not listed, please contact us.

FAQs

You cannot create a 2B Played Music account yourself. An account is automatically created after a first purchase via www.2bplayed.com/shop.
Yes, we offer 30% educational discount on our plug-ins. You can apply for educational discount by sending us proof of the fact that you are a student or music teacher. (like a scanned student card, contract or enrollment letter). Please contact us: contact@2bplayed.com
We are always working on new ideas and we will notify you via the newsletter and our website as soon as we have a new product available.
Licenses are not transferable at the time of writing.

Installation

During installation, the installation program connects to the internet to check your license code.
You may install your purchased plug-ins on 2 machines that you own.
You have tried to install the product more than allowed with the same license-key. Of course this can occur by, for example, purchasing a new computer or by theft. Please contact us with this notification.
First of all, it is wise to restart your computer to see if the plugin works afterwards. If not, we recommend that you consult the user manual of your DAW. Find here how you can rescan the plugins folder to add freshly installed products.
On Windows, for our plug-ins to work right, they need some common support files called the “Visual C++ Redistributable Package”. These need to be installed only once on each PC that uses our plug-ins. Link: Get Visual C++ Redistributable Packages (Visual Studio 2015, 2017 and 2019).
When Windows SmartScreen appears it usually says the app you want to install is unrecognized. The filter then leaves you with only one button to push: Don’t run. By showing only one option, Microsoft hopes to prevent the majority of users from running untrusted apps. You still can proceed safely if you are using the installer downloaded from our website. Click the ‘More info’ link at the end of the warning paragraph. When you click that, you then see a window with a new option: Run anyway. Click that, and you’re all set. The program will start installing as normal.
You recieve this message because you need to enable TLS 1.1 and TLS 1.2 as default secure protocols in WinHTTP in Windows. This error sometimes occurs during installation. Our installer uses the latest security protocols to talk to the license server. Simply because this is more secure. Older versions of Windows must be updated with the latest fix from Microsoft to update its settings and solve this error message. Step 1: First make sure you have installed the Microsoft KB3140245 update for your system by following THIS LINK. Restart your system afterwards. Step 2: Install the ‘EasyFix’ provided by Microsoft to be sure Windows uses the right TLS security settings. Follow THIS LINK. Restart your system afterwards. You are all set now. For more in depth information you can visit Microsoft support.

Payments

A coupon code can be entered in the cart. Click on cart in the top menu. Here you can redeem your coupon code.
Please select PayPal as the payment method. Please note that your bank or PayPal will apply their own exchange rates at checkout.
Yes, you can! To pay with a creditcard, please select PayPal as the payment method.