Support

Creating a 2B Played Music account is not a self-service option. An account can only be generated during the product purchase process via the checkout page.

If a new version is available, you can download it via the link in your first order email. You can also get the update effortlessly by logging in and navigating to my account.

All update notifications are shared exclusively through our newsletter. To stay informed about updates, subscribing to the newsletter is essential. Additionally, you can always check the “Additional Information” tab on any product page, where the current live version number is consistently displayed.

Important: This function is currently only available if you already have a 2B Played Music account. To register a license that you bought from a thirt-party reseller, simply log in, go to My Account, and click on Claim license. Once your license is registered, you’ll be able to manage your license activations directly from your account, giving you complete control over your license usage.

Of course, you have the option to transfer your plugin to another user. To start the transfer process, please contact us via the contact page. To facilitate the transfer, we require the following information: the order number associated with the product you wish to transfer, the email address, zip code and country of origin of the new user. It is important to note that a transfer fee will be charged to the original user. The transfer costs are €10.00 per plugin. We are here to guide you through this process and ensure a seamless transition.

Following your purchase, an email titled ‘Your 2B Played Music order is ready for download’ will be sent to you by us. This email encompasses the license number(s) associated with the products you’ve purchased. It’s advisable to safeguard this email for future reference. In the event that you’ve established a personal account in conjunction with your order, you can also retrieve the license key on the ‘My Account’ page.

You have the authorization to install your purchased plugins on a maximum of 3 devices (machines) that you own.

To begin, we suggest restarting your computer to check if the plugin functions properly afterward. Should the issue persist, we advise referring to your DAW’s user manual. This resource will guide you on how to rescan the plugins folder to include newly installed plugins.

For Windows compatibility and optimal functionality, our plugins require certain essential support files known as the “Visual C++ Redistributable Package.” In many cases, these files are already present on your computer. If they are not, they simply need to be installed once on each PC that utilizes our plugins. Download Link: Microsoft Visual C++ Redistributable latest supported downloads.

This indicates that the plugin is no longer under maintenance and is not available for purchase. EOL stands for ‘End of Life,’ which essentially means the plugin has been discontinued. As a result, there will be no further updates, bug fixes, or feature enhancements for this plugin. While you may still be able to use the plugin, we recommend considering alternative solutions to ensure compatibility, security, and continued support for your system.

To address this issue, kindly empty your shopping cart of all products. Subsequently, re-add the desired items and input your coupon code. If the coupon code still doesn’t function as expected, please don’t hesitate to reach out to us. We’d be delighted to provide you with a payment link that reflects the accurate discounts.

You can input a coupon code in the cart. Simply click on the cart located in the top menu, and there you can apply your coupon code.